To request a return, contact us with your order number and a brief description of the reason for the return. We will review your request and provide instructions if the return is approved.
Returned products should generally be unused and in their original condition and packaging, except when an item is being returned because it arrived damaged, defective, or incorrect.
Because our products are personal oral-care items, opened or used products may not be eligible for return where health, hygiene, or applicable law requires otherwise.
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery. Include your order number and, when helpful, photographs of the item and packaging so we can investigate and resolve the issue.
When a refund is approved, it will generally be issued to the original payment method. The time it takes for the refund to appear may depend on your payment provider or financial institution.
Proportion is not a decoration. It is a relationship between parts — a balance that gives the whole its shape.